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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

The Four Principles

Equal Opportunity

Equal opportunity means having the same chances, options, benefits and results as others. In the case of services, it means that persons with disabilities have the same opportunity as others to benefit from the way you provide goods or services.


When she arrives early in preparation for her convocation, a graduating student who uses a wheelchair notices that while there is plenty of accessible seating in the hall, the processional route itself is inaccessible. She alerts a convocation coordinator.

Although the coordinator is flustered when she realizes this oversight, she and her fellow coordinators decide on a different processional route and quickly rearrange the lineup pattern accordingly. This adjustment allows the student to participate in the processional march along with her fellow students.

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