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Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service

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Even if you don’t have a direct to role to play in meeting these requirements, your actions and decisions significantly influence your university’s success in achieving compliance. For example, although you may not be directly involved with establishing policies on the use of assistive devices, your willingness to provide accessible customer service will make a difference in how successfully your university applies this policy.

In addition to these requirements, senior administrators have additional responsibility for ensuring their university keeps written records of the policies, practices and procedures that I just listed and for notifying the public that these documents are available in an accessible format upon request.






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